We try hard to provide all our clients with an efficient, courteous and professional service. If at any time during the course of the transaction, you become dissatisfied with the service you are receiving, you should at first instance refer the matter to me. If, however, you feel unable to do so, or, having done so, you remain unhappy, then you should refer the matter either to Martin Mears at our Gorleston office or Peter Britten at our Lowestoft office They will do everything they reasonably can to address your concerns. Thereafter, and should your complaint remain unresolved, they will advise you on what additional steps you may take.
We have eight weeks to consider your complaint. If we have not resolved it within this time you may complain to the Legal Ombudsman.
If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman, using the contact details set out below, to consider the complaint. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurring (or if outside of this period, within three years of when you should reasonably have been aware of it).
The Legal Ombudsman
PO Box 6806
Tel: 0300 555 0333